At A-Packets, our primary goal is customer satisfaction. We understand that sometimes, situations arise where a customer may request a refund. While we do not make blanket promises regarding refunds, we treat each request as a unique case, carefully considering the circumstances and merits involved.
Refund requests will only be considered if made within 15 days of the original transaction. Any requests submitted after this period will be reviewed on a case-by-case basis.
Fraudulent Transactions: In cases where our software has been fraudulently purchased, we take immediate action to investigate and resolve the matter. If it is determined that a stolen credit card was used to obtain our software, we will evaluate the situation and may approve a refund.
Our commitment is to provide you with high-quality software and services. If you have any questions or need assistance, please don't hesitate to contact our support team for further guidance. Your satisfaction is important to us, and we are here to help.